Terms of Service
Velluto Last updated: 4 June 2026
These Terms of Service ("Terms") form a legally binding agreement between you ("you", "User") and Ilia Kazakov, a natural person resident in Vietnam, address Phuoc Long 159, Nha Trang, 650000, Viet Nam ("Velluto", "we", "us", "our"), governing your access to and use of the Velluto website at https://velluto.io, the Velluto desktop and mobile applications, the Velluto API, and all related services (collectively, the "Services").
By creating an account, clicking "I accept", installing the application, or otherwise accessing or using the Services, you confirm that you have read, understood, and agree to be bound by these Terms, the Privacy Policy, the Acceptable Use Policy, the Voice Cloning Consent Policy, and the Refund Policy, each of which is incorporated into these Terms by reference.
If you do not agree to any part of these Terms, you must not use the Services.
1. Definitions
1.1. "Account" means the registered user account through which you access the Services.
1.2. "Content" means any text, audio, voice samples, scripts, instructions, parameters, or other materials you upload to, submit to, or generate using the Services.
1.3. "Input" means Content you upload or submit (text, audio samples, prompts).
1.4. "Output" means audio, files, or other materials generated by the Services in response to your Input.
1.5. "Subscription" means a paid plan granting access to the Services for a monthly billing period.
1.6. "Voice Model" means a synthetic voice profile created from audio samples through the Services.
1.7. "Voice Owner" means the natural person whose voice is recorded in audio used to create a Voice Model.
2. Eligibility and account
2.1. Minimum age. You must be at least eighteen (18) years old to use the Services. By creating an Account you represent and warrant that you are at least 18 years old and have the legal capacity to enter into a binding contract.
2.2. Geographic restrictions. The Services are not offered to, and may not be used by, persons resident in or accessing the Services from the Russian Federation, the Republic of Belarus, the Democratic People's Republic of Korea, the Islamic Republic of Iran, the Republic of Cuba, the Syrian Arab Republic, or any region subject to comprehensive sanctions of the United Nations, the European Union, the United Kingdom, or the United States. You represent that you are not located in, under the control of, or a national or resident of any such country or region.
2.3. Account information. You must provide accurate, current, and complete information when creating an Account, and keep it up to date. One person may hold one Account; multiple accounts per person are prohibited unless we expressly authorise them.
2.4. Account security. You are responsible for all activity on your Account and for safeguarding your credentials. Notify us immediately at support@velluto.io if you suspect any unauthorised access. We are not liable for losses resulting from your failure to protect your credentials.
2.5. No sharing. You may not share, sell, transfer, or sublicense your Account or your access credentials. We reserve the right to suspend Accounts that show indicators of credential sharing.
3. Subscriptions, billing, and cancellation
3.1. Plans. Pricing, features, and limits of each plan are published at https://velluto.io/pricing. We may change pricing and plan features upon at least thirty (30) days' prior notice; changes apply to renewals occurring after the notice period.
3.2. Billing cycle. Subscriptions are billed monthly in advance, in the currency selected at checkout (USD, EUR, or RUB — auto-detected by location, manually switchable), including any applicable taxes.
3.3. Payment methods. Payment is processed through the providers integrated in the Services. As of the effective date of these Terms these are:
- Lava.top — card and other supported payment methods;
- CryptoCloud (Trybit) — cryptocurrency payments.
The list of providers may change without prior notice. The current list is always shown in the checkout interface.
3.4. Auto-renewal. Subscriptions renew automatically at the end of each billing cycle for the same plan and term until cancelled. By subscribing you authorise us (or our payment processor) to charge your payment method on each renewal date.
3.5. Cancellation. You may cancel auto-renewal at any time from your Account settings or by emailing support@velluto.io. Cancellation takes effect at the end of the current billing period; you retain access until then.
3.6. Failed payments. If a payment fails, we may retry the charge, suspend the Account, or terminate it after fourteen (14) days of non-payment.
3.7. Taxes. Prices are stated exclusive of VAT, sales tax, or similar taxes unless otherwise indicated. You are responsible for any taxes imposed by your jurisdiction other than taxes on our income.
3.8. Refunds. See the Refund Policy. For consumers in the European Economic Area or the United Kingdom, statutory withdrawal rights apply as described in the Refund Policy; by initiating use of the Services within the withdrawal period you may waive that right where permitted.
3.9. Chargebacks. Initiating a chargeback through your card issuer without first contacting support@velluto.io is a breach of these Terms and will result in immediate suspension of your Account pending resolution.
4. Licence to use the Services
4.1. Grant. Subject to your compliance with these Terms and timely payment of fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the Services for your personal or internal business purposes during your Subscription.
4.2. Reservation of rights. We retain all right, title, and interest in and to the Services, including all software, models, weights, indexes, voice catalogues curated by us, trademarks, logos, and documentation. No rights are granted by implication, estoppel, or otherwise except those expressly set out here.
4.3. Restrictions. You may not, and may not permit any third party to: (a) reverse engineer, decompile, disassemble, or attempt to derive the source code, model weights, or training data of the Services; (b) bypass usage limits, rate limits, or technical access controls; (c) use the Services to build a competing product or to train any AI model that competes with the Services; (d) sublicense, resell, or rent the Services or generated Output to third parties as a stand-alone service that replicates the core functionality of the Services; (e) use any automated means (scrapers, crawlers, bots) to access the Services other than the documented API; (f) remove, obscure, or alter any proprietary notices.
5. Your Content
5.1. Your ownership. You retain all ownership rights in and to your Input.
5.2. Licence to us. You grant us a worldwide, non-exclusive, royalty-free licence to host, store, process, transmit, display, and modify your Input solely as necessary to (a) provide and improve the Services for you, (b) ensure security and prevent abuse, (c) comply with law, and (d) enforce these Terms. This licence terminates when you delete your Content, subject to a reasonable period for backup deletion and any retention required by law.
5.3. No training without consent. We do not use your Input or your Voice Models to train general-purpose AI models without your separate, explicit, opt-in consent. We may use aggregated and de-identified telemetry (response time, error rates, feature usage) to improve performance.
5.4. Your representations. You represent and warrant that, with respect to all Content you submit: (a) you own it or have obtained all rights, licences, consents, and permissions necessary to grant the licence in Section 5.2 and to use it through the Services; (b) it does not infringe, misappropriate, or violate any third-party right, including any intellectual property right, right of publicity, or privacy right; (c) it does not contain any virus, malware, or harmful code; and (d) its use through the Services complies with these Terms, the Acceptable Use Policy, and all applicable law.
5.5. Removal. We may remove or refuse to process any Content that we reasonably believe violates these Terms, infringes a third-party right, or creates legal exposure for us, with or without notice.
6. Output and ownership
6.1. Your ownership of Output. Subject to your continued compliance with these Terms and payment of fees, we assign to you all rights we may have in the Output you generate through the Services. Output generated during a Subscription remains yours after the Subscription ends, provided that:
(a) any Output incorporating a Voice Model of a third party remains subject to the licence and revocation rights of the Voice Owner under Section 7;
(b) any Output generated in breach of the Acceptable Use Policy is unlicensed and you have no right to use it; and
(c) where Output is generated using a "Curated Voice" from our published catalogue, your rights are limited to the licence terms set out for that voice in the catalogue.
6.2. Commercial use. Unless explicitly stated otherwise in your plan, Output generated under a paid Subscription may be used commercially. Output generated under a free or trial plan is limited to personal, non-commercial evaluation only.
6.3. Attribution. We do not require attribution but appreciate it. We do not authorise you to use the Velluto name or trademarks to suggest endorsement or partnership without our written permission.
6.4. No exclusivity. Identical prompts may produce similar Output for other users. You acknowledge that you do not obtain exclusivity over generated Output unless we agree in writing.
7. Voice cloning and Voice Models
7.1. Separate consent required. Creating a Voice Model is subject to additional rules set out in the Voice Cloning Consent Policy, which forms part of these Terms.
7.2. Eligibility of voices. You may upload audio to create a Voice Model only if (a) the voice is your own, or (b) the voice is that of a person from whom you have obtained explicit, specific, informed, and revocable written consent that authorises the creation and commercial use of a Voice Model by us on your instruction.
7.3. Prohibited voices. You may not create or attempt to create a Voice Model of: (i) any individual without their explicit prior written consent; (ii) any minor (under 18 years of age); (iii) any deceased person without authorisation from the rights holder of their estate; (iv) any current or recent (within the past five years) political candidate, elected official, judicial officer, or head of state, regardless of whether you claim to have obtained their authorisation; (v) any person whose voice appears on our published No-Go Voices list; or (vi) any voice for the purpose of creating non-consensual intimate imagery, harassment, defamation, fraud, election manipulation, or impersonation intended to deceive.
7.4. Voice Owner rights independent of you. A person whose voice is the subject of a Voice Model (the Voice Owner) retains the right, at any time and regardless of who uploaded the audio, to (a) request deletion of that Voice Model and (b) request cessation of new generations from it. Verified requests are honoured within thirty (30) days. This right operates independently of any agreement between you and the Voice Owner.
7.5. Evidence retention. You agree to retain, for at least three (3) years, written evidence of consent from any Voice Owner who is not yourself, and to produce that evidence within fourteen (14) days of our written request.
7.6. Verification. We may require voice captcha, read-aloud consent statements, or other verification steps before activating a Voice Model. We may suspend or delete any Voice Model that fails verification.
7.7. Custom Voice tier. The Custom Voice plan is ordered through the Services or one of the supported payment providers (see Section 3.3). Setup of the personal Voice Model (audio upload, consent gate) happens via an in-product wizard, or where mutually agreed, via the support channels listed at https://velluto.io/contact.
8. Acceptable use
8.1. You agree to comply with the Acceptable Use Policy. Violations may result in suspension, termination, deletion of Content, forfeiture of fees, and referral to law enforcement.
8.2. Plan limit structure.
(a) Plans with an explicit included volume (Free — 10,000 characters / month; Personal — 50,000 characters / day, i.e. ~1.5M characters / month) carry a hard volume cap. Once the daily cap is reached, generation is paused until the start of the next calendar day (UTC); monthly counters reset at the start of each billing period.
(b) Pro and Custom Voice are offered as "unlimited" — no daily or monthly volume thresholds and no throttling based on cumulative consumption. Only technical concurrency limits (rate limit on parallel requests and QPS — published in the API documentation) and daily API call limits stated in the plan description (Pro — 1,000 requests / day) apply.
8.3. Unlimited ≠ resale. The "unlimited" character of the Pro and Custom Voice plans does not override the following absolute prohibitions:
(a) No commercial resale. You may not resell, lease, sublicense, or otherwise transfer to third parties access to the Services, API keys, or Output (incorporated in a stand-alone service that replicates the core functionality of Velluto), nor build a competing pay-per-use or unlimited-as-a-service offering on top of the Services.
(b) No proxy use of the Account. You may not operate your Account and/or API key as a gateway processing requests initiated by third parties on their own behalf (multi-tenant resale, white-label SaaS wrappers, API proxy services with your own pricing layer).
(c) No industrial-scale automated extraction. You may not use the Services to build a parallel corpus of Output, generation parameters, or Voice Models in volume disproportionate to the advertised use case (single-end-user content production), including training competing speech-synthesis models on generated Output.
8.4. Permitted scenarios for Pro / Custom Voice. A single end-user (or a single internal team under a Business agreement) uses the plan to produce their own audio content (voiceovers, podcasts, audiobooks, video narration, in-app voice features within your own product without aggregating end-user requests).
8.5. Breach of Sections 8.3 or 8.4 is a material breach of these Terms and triggers the consequences set out in Section 11 (including termination without refund of pre-paid fees in accordance with the Refund Policy, Section 5.5).
9. Third-party services
The Services may integrate with or link to third-party services (payment processors, OAuth providers, cloud storage). Your use of those services is governed by their own terms; we are not responsible for them.
10. Modifications to the Services
We may add, change, suspend, or discontinue any feature of the Services at any time. We will give at least thirty (30) days' prior notice of any change that materially reduces functionality for paid Subscriptions. Your sole remedy for a material reduction in functionality is to cancel your Subscription and receive a pro-rated refund of unused fees.
11. Suspension and termination
11.1. By you. You may terminate your Account at any time by following the cancellation procedure in your settings.
11.2. By us, for cause. We may suspend or terminate your Account immediately, without notice, if you (a) materially breach these Terms, the AUP, or the Voice Cloning Consent Policy; (b) fail to pay fees when due; (c) create legal or reputational risk for us or other users; or (d) become subject to insolvency, sanctions, or law-enforcement action.
11.3. By us, without cause. We may terminate your Account upon thirty (30) days' written notice for any reason, in which case we will refund any prepaid, unused fees for the period after termination.
11.4. Effect of termination. Upon termination: (a) your licence to access the Services ends immediately; (b) your Content will be deleted no later than ninety (90) days after termination, except for backups and records retained as required by law or for legitimate security and dispute-resolution purposes; (c) Sections 4.2, 5.4, 6.1, 7.4, 7.5, 12, 13, 14, 15, 16, and 17 survive.
12. Disclaimer of warranties
12.1. The Services, including all Output, are provided "AS IS" and "AS AVAILABLE" without warranties of any kind, express or implied.
12.2. To the maximum extent permitted by law, we disclaim all implied warranties, including warranties of merchantability, fitness for a particular purpose, title, accuracy, quiet enjoyment, and non-infringement.
12.3. We do not warrant that (a) the Services will be uninterrupted, secure, or error-free; (b) any Output will be accurate, reliable, complete, or suitable for any particular purpose; (c) defects will be corrected; (d) the Services will meet your requirements or expectations; or (e) Output will be free from artefacts, mispronunciations, or unintended characteristics.
12.4. You acknowledge that AI-generated voice output may be perceived differently by listeners, may be flagged by platforms (including YouTube, TikTok, Spotify, Meta) as synthetic media, and may be subject to monetisation, distribution, or labelling decisions by those platforms beyond our control. We make no warranty regarding the acceptance, monetisation, or distribution of Output by any third-party platform.
12.5. No SLA is provided for consumer plans (Free, Personal, Pro, Custom Voice). For the Business / API plan, a separate SLA agreement may be entered into; absent such written SLA, the disclaimers in this Section 12 apply in full.
12.6. Your use of the Services is at your sole risk.
13. Limitation of liability
13.1. No indirect damages. To the maximum extent permitted by law, we will not be liable to you for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, business opportunities, goodwill, reputation, data, or substitute services, even if we have been advised of the possibility of such damages.
13.2. Specific excluded categories. Without limiting the foregoing, we will not be liable for: (a) decisions by any third-party platform (including YouTube, TikTok, Spotify, Meta, Apple, Google) to remove, demonetise, label, age-gate, or refuse distribution of Output; (b) loss of Content resulting from your failure to keep backups; (c) third-party use of your published Output; (d) acts or omissions of payment processors; (e) outages of upstream AI model providers or cloud infrastructure; (f) defamation or other claims arising from Content you generated.
13.3. Cap. Our total cumulative liability for any and all claims arising out of or relating to these Terms or the Services will not exceed the greater of (a) one hundred United States dollars (USD 100); and (b) the amount you actually paid us for the Services in the twelve (12) months immediately preceding the event giving rise to the claim.
13.4. Carve-outs. Nothing in these Terms excludes or limits liability that cannot be excluded under applicable law, including liability for fraud, gross negligence, wilful misconduct, or death or personal injury caused by negligence.
13.5. Basis of the bargain. You acknowledge that the fees we charge reflect this allocation of risk, and that we would not enter into this agreement without these limitations.
14. Indemnification
To the fullest extent permitted by law, you will indemnify, defend (at our option), and hold harmless Velluto, our officers, directors, employees, contractors, and agents from and against any and all losses, liabilities, claims, demands, damages, expenses, and costs (including reasonable attorneys' fees) arising out of or related to: (a) your access to or use of the Services; (b) your Content, Output, or Voice Models; (c) your violation of these Terms, the AUP, or the Voice Cloning Consent Policy; (d) your violation, misappropriation, or infringement of any rights of another, including any intellectual-property right, right of publicity, or privacy right; (e) your representations or warranties under Section 5.4 or Section 7; or (f) your conduct in connection with the Services.
You will cooperate with us in defending such claims and pay all fees, costs, and expenses associated with defending them (including attorneys' fees). We reserve the right, at our own expense, to assume the exclusive defence and control of any matter otherwise subject to indemnification by you, in which event you will fully cooperate with us in asserting any available defences.
15. Governing law and dispute resolution
15.1. Negotiation first. The parties shall use good-faith efforts to resolve any dispute through direct negotiation. A notice of dispute is sent to legal@velluto.io; the addressee shall respond within thirty (30) calendar days.
15.2. Applicable law and forum. Failing amicable resolution, the applicable law and competent forum shall be determined in accordance with the applicable rules of private international law, based on the parties' respective jurisdictions. In the absence of overriding mandatory rules, the governing law shall be the law of the place of business of Velluto (Socialist Republic of Vietnam).
15.3. Consumers in the EEA / UK / Switzerland. If you are a consumer (a natural person acting outside any trade or business), the mandatory consumer-protection provisions of your country of residence apply to the extent they cannot be derogated from by agreement. You may bring proceedings in the courts of your country of residence. The EU Online Dispute Resolution platform is available at https://ec.europa.eu/consumers/odr.
15.4. Injunctive relief. Either party may seek injunctive or equitable relief in any court of competent jurisdiction to protect its intellectual-property rights without first exhausting the negotiation procedure in Section 15.1.
15.5. No class actions. To the extent permitted by applicable law, you and we agree that any proceeding will be conducted only on an individual basis and not as a class, collective, or representative action.
16. Changes to these Terms
We may update these Terms from time to time. For material changes we will give at least thirty (30) days' prior notice by email to your registered address or by prominent notice in the Services. Continued use of the Services after the effective date of the updated Terms constitutes your acceptance. If you do not agree to a change, your sole remedy is to cancel your Subscription before the effective date.
17. General
17.1. Entire agreement. These Terms, together with the incorporated policies, constitute the entire agreement between you and us regarding the Services and supersede all prior agreements and understandings.
17.2. Severability. If any provision of these Terms is held unenforceable, the remaining provisions remain in full force, and the unenforceable provision will be construed as nearly as possible to reflect the original intent.
17.3. No waiver. Our failure to enforce any right or provision does not constitute a waiver of that right or provision.
17.4. Assignment. You may not assign or transfer these Terms or any rights under them without our prior written consent. We may assign these Terms in connection with a merger, acquisition, financing, or sale of all or substantially all of our assets.
17.5. Force majeure. We are not liable for any failure or delay in performance due to causes beyond our reasonable control, including acts of God, war, terrorism, riot, embargo, governmental action, pandemic, natural disaster, internet or telecommunications failure, cyber-attack, supplier failure, or failure of upstream AI model providers or cloud infrastructure.
17.6. Notices. Notices to us must be sent to legal@velluto.io. Notices to you may be sent to the email address registered to your Account or posted within the Services; you consent to receive electronic communications.
17.7. Independent parties. Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between us.
17.8. Headings. Section headings are for convenience only and do not affect interpretation.
17.9. Language. These Terms are concluded in English. Translations are provided for convenience; in case of conflict, the English version prevails, except where mandatory consumer law in your jurisdiction requires otherwise.
18. Contact
Ilia Kazakov (natural person) Address: Phuoc Long 159, Nha Trang, 650000, Viet Nam Legal: legal@velluto.io Support: support@velluto.io Privacy: privacy@velluto.io Abuse / takedown: abuse@velluto.io DMCA: dmca@velluto.io